INSIDE SALES REPRESENTATIVE

POSITION SNAPSHOT: You not only sell the experience, you seek to improve upon it— consistently . What’s that mean? More than just turning inquiries into booked events Besides working your phone (and your email) relentlessly to close inquiries, you’ll help refine and define the Q-ZAR experience by conducting site visits, entertaining potential clients, and coordinating with our Operations Team to ensure our guests’ events are executed with world-class precision.



How You’ll Succeed - You respond to all inquiries, transforming those inquiries into booked events (this one’s a given, but we’re mentioning it anyway—it’s that important). You bring the experience to life. How? By speaking with ease and authority on the features and benefits of Q-ZAR’s distinctive properties and event packages.  You take direction well and know what it means both to lead and to be a solid supporting team member for our General Manager (to whom you’ll report). You want to be more than a “closer”—and welcome the chance to work with your clients to plan, coordinate, and ensure that your booked events are world-class experiences—the kind that our guests expect and our company strives to provide.

Experience—at least 3 years in an Event Sales role.

• A bachelor’s degree (preferably in Marketing, Advertising, Communications, Hospitality)
  
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• Excellent verbal and written communication skills
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  An ability to own and resolve problems
  
  
• Hospitality experience—great if you have it (not a deal-breaker if you don’t)

Benefits and Wages

Starting at $40,000 yearly plus Sales Commissions.  401K Matching, Health Benefits, Employee Assistance Programs, Employee Discount Programs, 10 Days Paid Time OFF.  

FLSA Non Exempt

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The Company is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable.

SERVER

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POSITION SNAPSHOT: Ensures Guests have an unparalleled experience by providing fast, friendly service and being attentive to Guests needs.

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DETAILS: Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.

• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance.
• Takes prompt corrective action where necessary or suggests alternative courses of action. Creates a warm, fun atmosphere for Guests and Team Members.
• Adheres to company's sanitation procedures.
• Maintains responsibility for personal bank and ensures all financial transactions are accurate by operating credit card machines correctly, calculating and returning appropriate change and maintaining adequate cash and coin for making change.
• Follows alcohol awareness procedures for preventing intoxication and dealing with intoxicated Guests.
• Assesses Guest demeanor and identifies when behavior should be called to the attention of a Manager.
• Greets newly seated Guests in a friendly and timely manner. Accurately takes Guests food and drink orders.
• Maintains a thorough understanding of all menu items and is able to answer questions regarding food and drink items and their preparation.
• Enters orders into POS quickly and in proper sequence, using appropriate modifications and charges.
• Assists in party set up and breakdown.
• Busses and resets tables as needed.
• Assists other Team Members as needed or as business dictates.
• Participates in all incentives and contests, driving sales and promoting the brand. Follows portion guidelines to ensure cost control, while maximizing the Guest experience.
• Ensures ongoing Guest satisfaction by checking back after delivery of food, maintaining drink levels, removing clutter, prebussing as necessary, and responding to Guest needs in a timely manner.
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• REQUIREMENTS:The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: Work days, nights and/or weekends as required. Work in noisy, fast paced environment with distracting conditions. Read and write handwritten notes. Lift and carry up to 30 pounds. Move about facility and stand for long periods of time. Walk or stand 100% of shift. Reach, bend and stoop frequently.The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.

ARCADE TECHNICIAN

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POSITION SNAPSHOT: Arcade Techs are responsible for the repair and maintenance of our building including games, simulators, and technical equipment. They also assist our Guests and maintain ideal player conditions in the midway at all times.

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DETAILS: Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.

• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
• Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
• Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering Midway.
• Assists Guests by repairing and maintaining amusements equipment in a timely manner. Loads and refills tickets in redemption games paying special attention to securing all ticket storage areas.
• Assists the Guest with all requests and answers questions as needed and makes recommendations.
• Bids farewell to Guests leaving.
• Ensures everything was satisfactory and invites Guests to return. Notifies Manager of any Guest that is perceived to be unhappy.
• Responsible for stocking, displaying, and securing merchandise in all storage areas. Conducts merchandise inventory during and after shift, if applicable.
• Checks for restocking of necessary supplies. Brings all areas up to standard.
• Discusses problem areas with Manager. Reviews the cleanliness and organization of the Midway games.
• Ensures all games are clean and unobstructed. Properly positions and set up displays to increase Guest traffic and promote sales.
• Assists in daily maintenance and organization of tech room and storage areas.
• Efficiently and safely performs daily, weekly, monthly and quarterly game maintenance as directed by management. Assists with general store maintenance as directed by management. Assists other Team Members as needed. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
• Must be friendly and able to smile a lot while working days, nights and/or weekends as required
• Technical and/or electrical skills preferred, but not required.
• Must demonstrate ability to clearly communicate with Guests and other Team Members.
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• REQUIREMENTS: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:

• Work days, nights, and/or weekends as required.
• Work off an extension ladder.
• Work in noisy, fast paced environment with distracting conditions.
• Move about facility and stand for long periods of time.
• Read and write handwritten notes.
• Lift and carry up to 30 pounds.